Policy Center
Review VAE's legal terms, privacy information, payment and cancellation rules, marketplace standards, and other policies governing use of the VAE Platform.
Legal Terms & Privacy
Core legal documents governing use of VAE and how personal information is handled.
Terms of Service
The primary agreement governing accounts, bookings, payments, marketplace activity, disputes, and use of VAE.
Privacy Policy
Learn what information VAE collects, how it is used, shared, retained, and protected.
Privacy Rights & Data Requests
Information about access, correction, deletion, and other privacy rights that may apply.
Account Deletion
How to delete your VAE account in the app, requirements that may apply, and how your information is handled.
Trademark & Brand Guidelines
Rules governing use of VAE names, logos, marks, taglines, and other brand assets.
Trust, Safety & Community
Standards designed to support a respectful, transparent, and trustworthy marketplace.
Trust & Safety
VAE's approach to verification, reporting, blocking, marketplace responsibility, and dispute support.
Anti-Discrimination, Harassment & Community Standards
Requirements for respectful behavior, safety, professionalism, and non-discrimination.
Identity & Profile Policy
Standards for legal identity information, public profile names, and accurate representation.
Account Suspension & Deactivation
Circumstances that may result in restrictions, suspension, deactivation, or account review.
Payments, Pricing & Cancellations
Rules governing marketplace payments, booking prices, invoices, expenses, refunds, and cancellations.
Payment Policy
How payments, fees, payouts, invoices, and off-platform payment restrictions work.
Cancellation & No-Show Policy
Refunds, cancellation penalties, provider cancellations, No-Shows, and applicable exceptions.
Rates & Booking Minimums
Hourly and fixed pricing requirements, including VAE's 30-minute minimum booking duration.
Pricing Transparency
Requirements for accurate pricing and disclosure of material charges before booking confirmation.
Invoicing Policy
Requirements for accurate invoices, approved charges, booking time, and invoice disputes.
Expense Policy
When booking-related expenses may be reimbursed and what documentation may be required.
Bookings & Marketplace Listings
Requirements for listing accuracy, availability, booking scope, fulfillment, reviews, and rescheduling.
Skills, Equipment & Booking Scope
Responsibilities for accurately representing services, capabilities, equipment, and booking requirements.
Category & Booking Description Policy
Standards for entertainer categories, venue descriptions, genres, amenities, and restrictions.
Schedule Availability & Reschedule Policy
Requirements for maintaining accurate availability and changing confirmed booking times.
Who Can Complete a Booking?
Rules governing booked acts, supporting performers, venue representatives, and substitutions.
Reviews & Ratings Policy
Standards for honest reviews and restrictions on manipulation, retaliation, and fraudulent ratings.
Questions about a VAE policy?
Contact VAE Support if you need help understanding a policy or have a marketplace concern.
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