When VAE May Take Account Action
VAE may restrict, suspend, or deactivate an account when necessary to protect users, maintain the integrity of the marketplace, enforce VAE's policies, or comply with applicable law.
Reasons for Suspension or Deactivation
Reasons for account action may include:
fraud, theft, or misuse of VAE's payment system;
harassment, discrimination, threats, or unsafe conduct;
false or misleading identity, profile, venue, or service information;
repeated No-Shows, improper cancellations, or failure to fulfill confirmed bookings;
fraudulent reviews, invoices, expenses, or payment activity;
attempts to circumvent VAE's payment system;
manipulation of VAE's marketplace, ratings, booking, or payment systems;
illegal activity or services; or
serious or repeated violations of VAE's Terms of Service or policies.
Warnings, Restrictions & Immediate Action
Depending on the circumstances, VAE may issue a warning or temporary restriction before suspending or deactivating an account. Serious misconduct may result in immediate action where permitted by law.
Notice & Review
When appropriate, VAE may provide the affected user with notice of the reason for the account action and an opportunity to request review or provide relevant information.
VAE prohibits retaliation against users who make good-faith reports, participate in an investigation, or exercise rights provided under applicable law.
Outstanding Obligations
Users remain responsible for outstanding payments, refunds, disputes, or other obligations associated with their account following suspension or deactivation.
Seattle App-Based Worker Addendum
This section applies only when a user qualifies as an app-based worker protected by the Seattle App-Based Worker Deactivation Rights Ordinance and VAE is subject to that law.
For covered deactivations, VAE will provide notices, records, review procedures, and other protections required by applicable Seattle law.
Except where a different procedure is permitted by law, covered workers will have the opportunity to:
receive notice of the deactivation and the reason for the decision;
receive access to records or information VAE relied upon in making the decision;
submit a written challenge to the deactivation within 90 days after receiving notice; and
receive VAE's response to the challenge within the time required by Seattle law, generally 14 days.
Where required, VAE will provide advance notice before a deactivation takes effect. Immediate or expedited deactivation may occur when permitted by law, including circumstances involving serious or egregious misconduct.
VAE will not deactivate or retaliate against a covered worker for exercising rights protected by applicable Seattle law.
If Seattle law provides greater rights or protections than this policy, the requirements of Seattle law will control.
General Provisions
Additional rights, notice requirements, or appeal procedures may apply based on the user's location and applicable law.
This policy supplements VAE's Terms of Service and may be updated from time to time.