Payments Through VAE
All payments for bookings arranged through VAE must be completed through the VAE platform using the payment methods made available within the app.
Users may not use VAE to arrange a booking and then request or encourage payment outside of the platform in order to avoid VAE fees, payment processing, or other marketplace requirements.
This includes requests to complete payment through cash, check, bank transfer, peer-to-peer payment applications, or other off-platform payment methods.
Users who receive a request to move payment outside of VAE should decline the request and report the activity to VAE Support.
Marketplace Fees
VAE charges fees in connection with transactions completed through the marketplace.
For applicable bookings:
A 3% processing fee, calculated on the base booking amount (excluding any separately agreed expenses), is added to the amount paid by the customer or paying user.
A 5% platform fee, calculated on the base booking amount (excluding any separately agreed expenses), is deducted from the amount earned by the entertainer or venue owner providing the booked service.
Applicable fees will be displayed as part of the booking, invoice, or payment process before payment is completed.
Certain transactions, including cancellation-related charges, may also be subject to applicable marketplace and processing fees as described in VAE's Cancellation & Refund Policy.
Payment Processing
Payments made through VAE are processed using third-party payment services, including Stripe.
VAE does not directly collect or store users' complete payment card information. Payment information is provided directly to the applicable payment processor and is handled according to that provider's terms and privacy practices.
A payment submitted through VAE may remain pending until confirmation is received from the payment processor.
Entertainer and Venue Owner Payouts
Eligible entertainers and venue owners may be required to establish a connected payment account before receiving payouts through VAE.
Payment-account onboarding, identity verification, bank-account information, and certain payout requirements may be handled directly by VAE's payment processor.
Funds available to a provider may be subject to payment confirmation, refunds, disputes, chargebacks, cancellation adjustments, or other applicable transaction activity before they become available for payout.
Payout timing may also depend on the payment processor, banking institution, account status, and other factors outside of VAE's direct control.
Invoices
Where an invoice is required for a booking, the invoice should accurately reflect the agreed booking price, applicable expenses, marketplace fees, and other authorized charges.
Users should review invoices carefully before submitting payment.
If a user believes an invoice is incorrect, they should raise the issue before completing payment whenever reasonably possible.
Off-Platform Payments
Attempting to circumvent VAE's payment system may reduce the protections, records, and support available through the platform.
VAE may take action against accounts that repeatedly or intentionally attempt to avoid required marketplace payment procedures or fees.
Depending on the circumstances, such action may include warnings, restrictions, suspension, or account deactivation.
Refunds, Cancellations, and Disputes
Refunds, cancellation charges, payment disputes, and chargebacks are subject to VAE's applicable policies and the procedures of VAE's payment processor.
While VAE reviews a dispute, suspected fraud, a safety or moderation concern, a chargeback, a legal or compliance obligation, or another unresolved transaction issue, VAE may temporarily hold or restrict payment processing, payouts, settlements, or related account activity for the affected transaction or account. A hold is a temporary measure while a matter is reviewed; it is not by itself a cancellation, a refund, a forfeiture, or a permanent seizure of funds, and it does not change any amount actually owed.
VAE may request supporting information when reviewing a payment-related issue, including booking information, invoices, receipts, communications, photographs, or other relevant documentation.
For additional information, please review VAE's Cancellation & Refund Policy.
Payment Support
If you experience an issue involving a payment, invoice, payout,
refund, or other VAE transaction, contact:
VAE Support
support@vaemediasolutions.com
Please include the relevant booking or transaction information and any documentation that may help us review the issue.
Policy Enforcement
Users are expected to comply with this Payment Policy as well as VAE's Terms of Service and other applicable marketplace policies.
Violations of this policy, including intentional payment circumvention, fraud, or misuse of the payment system, may result in restrictions or suspension of marketplace access.
VAE may update this Payment Policy from time to time. Material changes will be communicated or presented to users where required.