Honest & Relevant Reviews
VAE allows users to leave ratings and reviews based on completed bookings and interactions through the platform.
Reviews should be honest, relevant, and based on the user's genuine experience.
Prohibited Review Conduct
Users may not:
submit false, misleading, or fraudulent reviews;
offer or accept payment, discounts, refunds, or other incentives in exchange for a positive review;
pressure, threaten, harass, or retaliate against another user regarding a review;
demand that another user change or remove a review; or
submit content that is abusive, discriminatory, irrelevant, or otherwise violates VAE's Terms of Service.
Review Disagreements
Users who disagree with a review should contact VAE Support rather than attempting to pressure the reviewer.
To raise a concern about a review:
VAE Support
support@vaemediasolutions.com
Moderation & Enforcement
VAE may review, remove, restrict, or otherwise address ratings or reviews that violate this policy or are reasonably determined to be fraudulent, abusive, or unrelated to the applicable booking.
Attempts to manipulate VAE's rating or review system may result in account restrictions, suspension, or deactivation.
This policy supplements VAE's Terms of Service and may be updated from time to time.