Entertainer Guide

VAE gives Entertainers two ways to find and secure work. You can post a new availability slot or search and apply to bookings posted by Venue Owners and Audience users.

Once a booking is accepted, VAE helps keep the booking details, communication, invoicing, payments, and booking history organized in one place.

After you complete the onboarding process, the VAE Support Team reviews the information and documentation you submitted to help confirm that your account information is accurate.

Please allow approximately 24–48 hours for the review process. While your account is being reviewed, you can continue building your profile, adding your description and media, and updating your preferences.

Until your account has been approved, you will not be able to post new availability slots or apply to available bookings.

Payments on VAE are securely processed through Stripe.

Entertainers do not need to exchange payment or banking information directly with other users. Your payout information is set up and managed through the payment setup process within VAE and Stripe.

Once a booking has been completed and the invoice is approved or automatically processed, VAE will initiate the payment to your connected payout account through Stripe.

Yes. VAE includes direct messaging so you can communicate with the other user about the booking.

You can use messaging to discuss important event details such as arrival time, performance schedule, venue access, setup requirements, equipment, special requests, or any other information needed to complete the booking.

Keeping booking-related communication within VAE also helps maintain a clear record of the details discussed between both users.

If you can no longer complete a booking as scheduled, you should notify the other user and submit a cancellation or rescheduling request through VAE as soon as possible.

For a reschedule, both users should agree to the updated booking details before the change is finalized.

Cancellations may be subject to VAE’s cancellation policy depending on when the cancellation occurs and the circumstances of the booking. Whenever possible, provide as much notice as you can so the other user has time to make alternative arrangements.

If another user cancels a confirmed booking, VAE’s cancellation policy is designed to help protect Entertainers who have reserved their time and may have turned down other opportunities for that date.

For customer cancellations:

• 24 hours or more before the scheduled start time: The customer receives a full refund.
• Less than 24 hours before the scheduled start time: 50% of the booking amount is non-refundable and may be paid to the Entertainer, subject to applicable VAE fees, payment-processing fees, refunds, or adjustments.
  • For an hourly-rate booking, the cancellation amount is 50% of the estimated booking amount, capped at the equivalent of two hours at the agreed hourly rate.
• Exception — Last-Minute Bookings: If the booking was made less than 24 hours before the scheduled start time, the Booking Customer may cancel without a cancellation charge.
• No-Show: 100% of the booking amount is non-refundable and may be paid to the Entertainer, subject to applicable VAE fees, payment-processing fees, refunds, or adjustments.

You will be able to review the cancellation details through the VAE app, and you can always contact VAE Support if you believe a cancellation was handled incorrectly.

If you experience a problem with a booking, invoice, payment, cancellation, or another user, please contact VAE Support as soon as possible.

When contacting Support, provide as much relevant information as you can. This may include the event date and time, location, other user’s name, booking messages, photographs, receipts, screenshots, or other documentation related to the issue.